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FAQs

I'm getting a black screen on the music page

Bug alert!! Yes, since the update some users are seeing a black screen on the music page. This will hopefully be fixed in the coming weeks. Sorry for any inconvenience.

Is the music available offline?

Yes, but you must first download each song. When you click the 'Play' button on a track, we automatically download all the necessary files to allow you to play that piece of music offline. You can manage the music stored on your device from the 'Settings' icon, top right of the app.

What does Premium access give me?

A paid subscription unlocks our premium music for a year. As our catalogue expands you will have instant access to each new premium song for the duration of your plan. All our compositions are original, and feature authentic instruments which take a multitude of hours to craft. For details of auto-renewal or how plans work, please see your app store and our Terms.

Are there any health risks in listening to the music?

In general terms, no. The types of music we offer are for pure relaxation and to help guide you towards sleep or generall wellness practices. However we do have some music that can be considered 'entrainment' or have 'trance' like rhythms.

If in any doubt, DO NOT USE. Please consult your doctor or health practitioner. We do not accept any responsibility for any presumed health related conditions attributed to our music. You agree that it is your sole responsibility to determine whether it is appropriate for you to listen. Please see our terms and conditions. https://www.getmishi.com/app-terms

I've added a review but it's not showing?

When you add a review, it goes into a 'pending' status. This means we need a real world human to look at it before it goes live. Because the app is anonymous to use we simply cannot allow reviews to go directly onto the app, we need to verify for anything unsavoury. It usually takes 2-3 days for a review to go live. If you are not seeing yours after this time, then contact us.

Can I play the music on an endless loop?

Yes. Select any piece of music, and next to the Play button, there is a Timer icon (to the right). Selecting this will show you a choice of countdown times, along with an entry for 'Infinite Loop'. This is a global setting and will update for every piece of music play. Of course, you can change it at any time. If you are not seeing a Timer icon nesxt to the music Play button, you may need to update your version of the app, as this is a new feature.

How often do you add Free music?

We will add more free songs over time, but this will be limited. Each composition is a labour of love, and we need to generate an income to pay our bills, and to keep improving the app and our service. To make this possible we have a Premium subscription tier. We will continue to keep the cost of this content extremely competitive for all. Don't forget we're interested to hear about the kind of music that you would like to see on the app. Contact us anytime.

How do i know if a piece of music is free?

There is a category section called 'Free', which lists all our free music. The word 'free' also appears at the top of the thumbnail image for the music if it is free.

What is the Fade Out icon?

The 'Fade Out' appears in the Timer section, which is found next the Play button on any piece of music. With 'Fade Out' selected, this will fade the music 5 minutes before the end of the piece. This simply means if you have chosen a timer that is set for 30 minutes, then the music will start fading after 25 minutes until it becomes completely quiet and stops at 30 minutes.

How do i cancel my subscription?

Sorry to hear you want to cancel, but the process is quite straightforward. Follow this link to see how: https://www.getmishi.com/cancel - If there is anything we can do to change your mind, don't hesitate to contact us.

Will the music play once my app is closed?

Yes, the music will continue to play in the background. The music will only stop playing if you clear the app from your phone's cache. If you keep the music playing indefinitely, please ensure your phone is on charge.

I have a problem, how can I contact you?

Easy - email support@getmishi.com. We read every single message and will get back to you as promptly as we can. Please bear in mind we are a tiny team right now - from small acorns right?

How much data do you hold on me?

None. We are in start-up mode and our goal is simply to create beautiful, releaxing and intriguing music as part of our mission to reduce stress and imporove wellbing. What matters to us most right now if to know if our music is enjoyed, and is making a difference to your sleep, relaxation or meditation. Do let us know what you like, don't like or how we can improve.

Will there always be free music?

Yes! There will always be free music. We believe our premium music is great value, but not everyone has the luxury of making this purchase.

Our mission is to offer everyone an opportunity to explore our music and to see if it does help. Music really can heal, so we will always have a great collection of free music and all the nature sounds, there for everyone.

What happened to Aurora Sleep Music?

One minute it was there the next it was Mishi. Yes, that's true, it all happened very quickly. As the app is totally free to use with no sign-up, so we had no way of contacting you to let you know, so apologies if this came as a surprise. The good news is that if you have the Aurora app, you don't need to make any changes. Once the app has updated on your phone, you will notice a change to the design and layout, but will still have access to all the same free music. For premium users, you should not need to make any changes. If for any reason you have a problem, we would ask that you reinstall the app, and then also click 'restore purchase' from the payment screen on the app. Please let us know if you have any problems.

Mishi as a brand is going to focus on 'music therapy', and we hope to bring you so many more amazing compositions and sound therapies in 2022. Thanks so much for continuing on this journey with us.

What’s the difference between the ‘Composition’ and ‘Sounds’?

Each song is made of a collection of instruments which are grouped together as a single Composition.

The instruments which make up the arrangement are completely unique yet crafted to work in harmony with one another. This is what allows you to blend them to personalise the overall texture and feel of the song to your owns needs.

The nature Sounds are common to all songs and do not necessarily interact with the music. They work as overlays for when you want an enhancement. How simple or complex you make that is up to you!

Is the music available anywhere else on the web?

Some of our music may appear on other channels over time, but this will only be a small sub-section. The full catalogue will only ever be available on the Mishi app, and of course the only place you can totally control the configuration of each song, is on the app.

Can I request new music?

You bet. We would love to hear your thoughts on new music for the app. All requests will be considered carefully, and we’ll let you know if your suggestion makes it into our schedule. We look forward to hearing from you. support@getmishi.com

How often do you add 'Premium' music?

We are not like a typical wellness app, able to offer new content or updates weekly. Our collection is hand-crafted for it's therapeutic benefits and takes many days to complete. We have a number of collections that we need to omplete, such as Solfeggio, Chakra balance and Lo-fi, and we will get these to you as quickly as possible.

If you have any ideas for new therapeutic music, don't hesitate to let us know.

What happened to the 'Relaxation Score'

The 'Relaxation score' was added to a previous release. However we felt that is not sufficient data at this time to accurately reflect a true relaxation value of the music. Watch this space, as we will be working more on understanding the value our music is having on people's wellbeing over time.

Can I access any music if I cancel my paid account?

Definitely, you will always have access to our free music for as long as you have our app installed.

How do i adjust the volume?

Each instrument has it's own volume control. You'll see this in the 'Composition' or the 'Sounds' section of the song. Putting the sliders to the far left will produce zero sound. Putting the sliders to the right is for maximum sound. If the music seems quiet, try increasing the overall volume of your device.

How big is the app to download?

The download size is approx 19mb. However please note that each song you listen to is automatically downloaded to your device. This gives you the ability to play the music anywhere, anytime without the need for a connection.

Song downloads vary in size, depending on the number of instruments in each composition. On average each song iis usually between 10-20mb in total. You can manage your downloads from the 'settings' tab (top right of app).

For info, we have just launched a new 'preview' feature for some of the music, without the need to download the files. It offers a 30-50 preview for a number of songs , including the premium content.

Can I save my song preferences?

As you configure the sliders on a composition they will be remembered for the next time you come back to play that piece of music. If you 'heart' or favourite a song, this will give you a shortcut back to all your favourite tracks.

Who writes your music?

Thank you for wondering! All our music is composed and produced in-house by skilled and avid music producers. The music is fully copyrighted and must not be downloaded or copied for any purpose.

Can I hear music here on the website?

There are a handful of 'previews' for some of the songs, but generally we do not offer the music on the website. This may change in the future.

I found a bug on the app what should I do?

Oh no, very sorry to hear that. Please let us know in as much detail as possible, and we'll look into it right away. Send your email to support@getmishi.com

I can hear where a song is looping

Argh, that's not right. It's agonising actually, as looping is one of the most delicate aspects of what we do and we put a huge amount of time and effort into loop quality. Please let us know straight away, and on which song, and we will get straight on to some more finessing. Contact support@getmishi.com

Sometimes I get a spinning icon when I choose a track?

When you first click play, the music and all accompanying files are downloaded for playback (and offline use). This is a one-time operation, but the app does check to see if there are updates when you return to a song. If it finds an update to the song, (which might includes our musicians improving the quality of an instrument), the app will download the new file before it plays.

What updates do you have planned?

Oh, there is so much we want to do. All ideas for development go into our backlog, and we will add new features based on your feedback. Please let us know if you have any great ideas for the app.